General conditions of sale and use (CGV / CGU)

Company Woerther - SARL WHITE NARINE
In force on December 1, 2025,

Article 1 - Legal and Preamble Notes

1.1 Legal notice

This website, accessible to the URL www.echelle-telescopique-woerther.com (hereinafter "the site"), is published by the company SARL WHITE Navy, limited liability company 210.000. Euros, registered in the Trade and Companies Register (CSR) of Nice under the number 50763429300041, and whose head office is located at Road of Montazeau 24230 Veins (hereinafter "the seller").

• Email address: info06 @echelle-telescopique-woerther.com

• Phone number: 0980800232

• Intracommunity VAT number: Fr78507634293

1.2 Preamble

These general conditions of sale and use (hereinafter "CGV / CGU") apply, without restriction or reserve, to all sales concluded by the seller from buyers, whether non-professional consumers (hereinafter "the Customer Customer") or professional buyers (hereinafter "the professional customer" wishing to acquire the proposed products on the site (hereinafter "the products").

These CGV / CGU are accessible at any time on the site and will prevail, where appropriate, any other version or other contradictory document. The client declares that he has read the present CGV / CGU and have accepted them by checking the box provided for this purpose before the implementation of the online ordering procedure.

Article 2 - Purpose and safety of products

2.1 object

The purpose of these CGV / CGU is to define the rights and obligations of the parties as part of the online sale of telescopic ladders, telescopic layers, work platforms, scaffolding and associated accessories, as well as to govern the conditions of use of the site by any visitor.

2.2 Product Usage Security (Important Warning)

The telescopic scales and stools marketed by the seller are technical equipment subject to strict safety standards (including the European standard in 131). The customer expressly agrees to:

• Read carefully and integrally the operating and safety instructions provided with the product before first manipulation.

• Scrupulously respect the maximum allowed loads, the inclination angles recommended, and ensure complete ladder lock before mounting on the equipment.

• Use products only for the use they are normally intended.

The seller declines any liability for a body accident or material resulting from a non-compliance with the safety instructions, inappropriate or dangerous use, lack of maintenance, unsuitable storage (prolonged exposure to weather altering Locking mechanisms) or a structural change of customer or third party.

Article 3 - Access to the site, capacity and behavior

3.1 Legal Capability

The purchase of products on the site is reserved for major natural persons (aged 18) or minor emancipated with full legal capacity, as well as legal persons through a duly authorized legal representative.

3.2 Using the Service and Computer Security

The user agrees not to use the site or the products for illegal, fraudulent or unauthorized purposes. As part of the use of the site, it is strictly forbidden to:

• Remoncurn the laws applicable in your jurisdiction (including, in a non-limiting manner, the laws relating to intellectual property).

• Transmit worms, viruses, malware or any other code of destructive or intrusive nature.

• Attempt to access without authorization to servers or databases of the site.

Failure to comply with these obligations may result in the immediate cancellation of your customer account, the cancellation of your current orders, and will be subject, where appropriate, prosecution.

ARTICLE 4 - ORDER PROCESS AND VALIDATION

4.1 Steps of the Online Order

To order on the site, the customer must follow the following steps:

1. Product selection: Choice of products and add to shopping cart.

2. Checking the basket: Access to the detailed order summary of the order, to check the total price, the selected products and to correct any errors.

3. Identification: Creating a Customer Account or Entering Delivery and Billing Coordinates.

4. CHOICE OF DELIVERY AND ACCEPTANCE OF CGV / CGU: CHOICE OF THE MODE OF TRANSPORT AND ACCEPTANCE OF THESE CGV / CGU by checking the dedicated box.

• Payment: Choice of payment method and final validation of the order by the secure payment action. This action ("Clic of validation") constitutes an electronic signature which, between the parties, the same value a handwritten signature and commits the customer to the payment.

4.2 Confirmation of the order

Upon validation of his payment, the customer receives an automatic order confirmation email summarizing the details of his purchase. The sale will be considered definitive only after sending this confirmation email by the seller and effective collection of the entire price.

4.3 Modification and cancellation of the order

Any request for a change or cancellation of an order by the customer must reach the seller imperatively before the products were delivered to the shipping carrier. Once the products are shipped, no modification can be taken into account, and the Consumer Customer must assert his right of withdrawal to the receipt of the products, in accordance with Article 7.

Article 5 - Rates, currencies and conditions of payment

5.1 Price

The prices of the products are indicated in euros (EUR) and agreed all taxes included (TTC) at the French VAT rate in force on the day of the validation of the order. The prices indicated do not include shipping, packaging and shipping costs, which are charged in addition and detailed in a transparent manner before the final validation of the order.

The seller reserves the right to change his prices at any time. Nevertheless, the products will be charged to the Customer on the basis of the applicable rates when registering the order.

5.1.1 Error manifest price

Despite the care provided to the update of the information on the site, typographic, technical, computer or human errors can exceptionally affect the display of a price.

In the event that a displayed price would be obviously erroneous and derisory with regard to the real value of the product, in particular because of an obvious hardware error (for example: display of a price of € 26 for a product usually marketed at 260 €), the seller reserves the reserve the Right to cancel the relevant order, even after sending the order acknowledgment.

The customer will be informed as soon as possible of this error and may, at his choice:

• Confirm order at the corrected price;

• or obtain the cancellation of its order and the full refund of the amounts possibly already paid, without charge or indemnity on both sides.

This provision applies only to obvious and obvious price errors, and not to promotional operations, commercial discounts or specially proposed special offers by the seller.

5.2 TERMS OF REGULATORY

The payment of the entire price is due upon the order. The customer guarantees the seller that he has the necessary authorizations to use the chosen payment method. The regulations are made by:

• Credit card: Bank card transactions (Visa, MasterCard) are fully secured via a data encryption protocol (SSL / TLS) managed by our approved payment service provider. No customer's banking data does not transite or retain on the seller's servers.

• Paypal: Regulation via the secure PayPal account of the customer.

• Bank transfer: The ordered products are reserved for a duration of 5 working days. In the absence of receipt of the transfer on the banking account of the seller within this time, the command will be automatically canceled.

• Bank check: Only for checks issued in euros by a bank domiciled in metropolitan France, denominated with the order of Marine White Sarl - Woerther and sent to the head office address. The shipping of the products will only be triggered after receipt and irrevocable check by our banking institution (which may extend the processing time of the order).

Article 6 - Stock availability and delivery

6.1 Availability of products

The product offers presented on the site are valid within the limits of available stocks. In the event of an exceptional unavailability of a product after validation of the order, the customer will immediately be informed by e-mail. He will then be proposed to him:

• The replacement by a product of equivalent quality and price.

• Either the cancellation of the order and the full refund of the sums paid within 14 days at the latest.

6.2 Delivery times

• For consumer customers (B2C): In accordance with the provisions of Article L. 216-1 of the Consumer Code, the products shall be delivered to the address indicated by the Customer when the order indicated within the time indicated during the latter. If no time or delay is specified, the seller undertakes to deliver the revenue maximum within 30 calendar days after the conclusion of the contract. In case of exceeding of this delivery time (excluding the case of force majeure or done by the client), the customer may resolve the contract in writing (registered letter or e-mail), after having ordered the seller to make the delivery within an additional reasonable time. In case of resolution, the customer will be refunded from all the sums paid within 14 days.

• For professional customers (B2B): Delivery times are informed purely indicative. A delay in shipment or delivery can not be entitled to the Professional Customer's benefit to the granting of damages, delay penalties, or unilateral cancellation of the order.

6.3 Transfer of risks

• For the Customer Customer: The transfer of the risks of loss or damage to the products is carried out at the time the customer (or a third party designated by him) physically takes possession of the products (Article L. 216-4 of the Consumer Code).

• For the professional customer: The transfer of risks is carried out as soon as the revenue is given to the carrier at the premises of the seller, the transport bearing at the exclusive risks and perils of the professional client.

6.4 Control at reception and reserves of use

The customer is required to carefully check the condition of the packages and the compliance of the products delivered in the presence of the carrier.

• In case of damage, case or missing products: The customer must apply on the delivery note of the carrier of Accurate, dated and characterized handwritten reserves (For example: "Parcels down on the left flank, striped telescopic ladder and torn protective plastic"). The general terms of the type "subject to unpacking" have no legal value.

• The Customer must confirm these reserves to the carrier by registered letter with acknowledgment of receipt within 3 working days following the delivery (pursuant to Article L. 133-3 of the Commercial Code), and send a copy of this mail as well as the delivery note by e-mail to the customer service Woerther within 48 hours. Failure to comply with these formalities may hinder the care of the transport dispute, without depriving the consumer customer of his right to benefit from the legal guarantees (in accordance with Article 8).

Article 7 - Right of withdrawal (reserved for consumers)

7.1 Legal period

In accordance with the provisions of Article L. 221-18 of the Consumer Code, the Customer Quality Customer has a right of withdrawal from 14 calendar days To return the products, without having to motivate his decision. The period runs from the day after the day of the physical reception of the product by the customer or by a third party designated by him. If the 14-day period expires on a Saturday, a Sunday or a holiday or a holiday, it is extended until the next working day.

7.2 Exercise of the right of withdrawal

To exercise its right of withdrawal, the Customer must notify his written decision devoid of any ambiguity (indicating his name, first name, order number and the product concerned):

• By post mail to: Woerther / marine white sarl, Z.I. Gypsy, 06640 Saint-Jeannet, France.

• Or by e-mail to: info06 @echelle-telescopique-woerther.com

• Or using the withdrawal form template in the Annex of these CGV / CGU.

7.3 Terms of return of products

The customer must return the product (s) to the return address mentioned above, complete (s) (accessories, records, screws) and in their original packaging, without excessive delay and at the latest in the 14 days following the communication of his decision to retract.

The return costs are the exclusive charge of the customer, except in case of delivery of a defective product or not in accordance with the initial order.

The responsibility of the customer can only be initiated in the event of the impairment of the product resulting from manipulations other than those needed to establish the nature, the characteristics and the proper functioning of this product (the device must not submit prolonged use, impacts, soil dirt., Etc.).

7.4 Refund

The seller undertakes to repay the Customer Customer of the full amount paid, including the initial delivery charges (at the standard tariff proposed during the order), within a period of time. 14 days from the date on which the seller is informed of the customer's decision to retract. However, in accordance with Article L. 221-24 of the Consumer Code, the seller may differ the refund until the effective recovery of the products or until the customer has provided proof of the shipment of these products, the date retained being that of the first of these facts. The refund will be made using the same payment method as the customer for the initial transaction, unless expressly agreed by the client for another reimbursement means at no additional cost.

Article 8 - Legal guarantees (conformity and hidden defects)

The seller guarantees the conformity of the products sold on the site, allowing the client to formulate an application under the legal guarantee of compliance (Articles L. 217-3 et seq. Of the Consumer Code) or the guarantee of the defects of the thing sold (Articles 1641 and following of the Civil Code).

8.1 Mandatory legal supervision

Legal guarantee of conformity (Articles L. 217-3 et seq. Of the Consumer Code)

• The consumer has a deadline for two (2) years from the issuance of the property to obtain the implementation of the legal guarantee of conformity in the event of a lack of conformity. During this period, the consumer is obliged to establish that the existence of the defect of conformity and not the date of appearance of it.

• The legal warranty of compliance gives the consumer right to the repair or replacement of the property, within thirty (30) days of his request, at no cost and without major inconvenience for him.

• If the property is repaired as part of the legal warranty of compliance, the consumer has an extension of six (6) months of the initial guarantee.

• If the consumer requires the repair of the property, but that the seller imposes the replacement, the legal conformity warranty is renewed for a period of two (2) years from the date of replacement of the property.

• The consumer can achieve a reduction in the purchase price by keeping the property or terminating the contract by being reimbursed in full against the return of the property, if: 1 ° the professional refuses to repair or replace the property; (2) the repair or replacement of the property comes after a period of thirty (30) days; (3) the repair or replacement of the good causes a major disadvantage to the consumer; (4) the lack of conformity of the property persists despite the attempt to comply with the seller remained unsuccessful.

• The consumer is also entitled to a reduction in the price of the property or the resolution of the contract when the lack of conformity is so serious that it justifies that the reduction of the price or the resolution of the contract is immediate. The consumer is not required to seek the repair or replacement of the property beforehand.

• The consumer is not entitled to the resolution of the sale if the lack of conformity is minor.

• Any period of immobilization of the property for its repair or replacement suspends the guarantee that remained to be running until the delivery of the property remitted.

Legal guarantee of hidden defects (Articles 1641 to 1649 of the Civil Code)

• The consumer may decide to implement the guarantee against the hidden defects of the thing sold in accordance with Article 1641 of the Civil Code. In this case, he may choose between the sales resolution or a reduction of the selling price in accordance with Article 1644 of the Civil Code.

• The consumer must prove that the vice existed in a non-apparent manner at the time of purchase and makes the product unfit for the use to which it is intended or decreases so much the use that the buyer would not have acquired. The action resulting from the redirected defects must be brought by the purchaser within a period of two (2) years from the discovery of the vice.

8.2 Implementation and returns SAV

For any claim for legal guarantees, the customer undertakes to contact the after-sales service in writing (e-mail or registered letter). The customer should accurately describe the dysfunction recorded and provide any evidence (photos, videos of defective telescopic mechanisms) to facilitate the diagnosis.

Any physical return of material under legal guarantees must completely take place, in a suitable state of cleanliness, accompanied by the initial purchase invoice. The seller will take charge of the return fee if the defect or non-compliance is actually recognized and validated by its technical services.

ARTICLE 8.3 – GARANTIE COMMERCIALE WOERTHER 5 ANS

In addition to the legal guarantees of compliance and hidden defects provided by law, Woerther products benefit from a five (5) years of commerce guarantee from the date of purchase on the invoice.

This warranty covers exclusively the manufacturing, materials or assembly defects affecting the proper functioning of the product as part of normal use and in accordance with its destination.

To benefit from this warranty, the customer must:

• Use the product according to the operating instructions and the safety instructions provided;

• Ensure normal and regular maintenance of equipment;

• Store the product in adapted conditions, protected from deterioration that can affect its operation.

The commercial guarantee does not cover:

• The damage resulting from shock, falling, crushing or accidental impact;

• Burns, heat deformations, fire or exposure to abnormal temperatures;

• The damage caused by inappropriate use, abusive or non-compliant with the manufacturer's recommendations;

• Damage resulting from a modification, repair or intervention carried out by an unauthorized person;

• Normal wear of parts related to the use of the product;

• Damage caused by a malfunction, unsuitable storage or prolonged exposure to environmental conditions that may degrade material;

• Footing or blocking telescopic mechanisms caused by infiltration or accumulation of concrete, cement, mortar, plaster, glue, resin, expansive foam, paint or any other material that can alter the proper functioning of the locking and sliding systems;

• Damage resulting from exposure to chemicals, corrosive, oxidizing or aggressive, including acids, solvents, strippers, industrial cleaning products, salts, chlorinated agents or any other product that may deteriorate components metal, plastics or safety mechanisms;

• Damage caused by oxidation, corrosion or premature deterioration resulting from use or storage in an inadequate or particularly aggressive environment.

Any request for care for the commercial guarantee must be accompanied by the purchase invoice and, if necessary, photographs or videos to evaluate the default reported.

After examination of the product, Woerther reserves the right to proceed, in its sole appreciation, to the repair of the product, to its replacement or the provision of an equivalent solution.

This commercial guarantee applies without prejudice to the legal guarantees of compliance and hidden defects enjoyed by the consumer under the regulations in force.

ARTICLE 9 - CONSIDERATION CLAUSE

The seller retains the exclusive property of the products delivered until the full payment of the prize price in principal, interest, cost and accessories.

As such, the lack of payment of all or part of the agreed maturity price may result in the immediate claim of the seller, without further formality than an unsuccessful remaining, at the exclusive costs and risks of the client.

Article 10 - Limitation of liability and force majeure

10.1 General Limitation of Responsibility

The liability of the seller can not be incurred for damages resulting from the misuse of the products, the normal wear of the material, a negligence in the maintenance or use not in accordance with the requirements of the technical record (in accordance with Article 2.2).

Under no circumstances can the seller be held responsible for a professional client of indirect damage, loss of exploitation, revenue losses, data loss or shortfalls resulting from the use or impossibility of using products.

10.2 Force Majeure

The seller can not be held responsible for the non-performance or delay in the execution of any of his obligations if that failure is due to a case of force majeure, as defined by Article 1218 of the Civil Code and by French case-law (in particular: Natural disasters, fires, floods, general or sectoral strikes, pandemics, lock-out, blockages of telecommunication or transport networks, wars or administrative decisions independent of the willingness of the parties).

Article 11 - Promotional codes and commercial offers

Promotional codes and tariff reductions on site:

• Are valid only for the validity period indicated when they are issued.

• Are not cumulative between them, unless expressly stating.

• Can not be subject to any consideration in cash or refund in any form.

• Are strictly reserved for use in good faith. The seller reserves the right to cancel automatically and without notice any order which would reveal a manifestly abusive, fraudulent use or resulting from a technical dysfunction of promotional codes.

Article 12 - Intellectual Property

All the constituent elements of the site (texts, visuals, photographs, videos, logos, brands, graphic charts, databases, source codes) are the exclusive property of the SARL WHITE Navy or its technical partners.

Any reproduction, representation, diffusion, extraction or total or partial modification of these elements, by any process, is strictly prohibited without the prior written consent of the seller. Failure to comply with this prohibition is constituting a counterfeiting that may engage the civil and criminal liability of its author.

Article 13 - Protection of personal data (RGPD)

13.1 Data collected and aims

The seller collects and processes personal data concerning the customer (including his name, first name, delivery address, billing address, e-mail address, telephone number, connection data) to allow order management, shipping the products, the establishment of invoices, the follow-up of the customer relationship, and satisfying its legal accounting obligations.

13.2 Legal and recipient basis

This treatment is legally based on the execution of the sales contract binding the customer to the seller (article 6.1. RGDP). The recipients of these data are exclusively the internal services of the seller, as well as its technical subcontractors (secure payment providers and carriers in charge of deliveries). No personal data are sold, sold or rented to third parties for advertising purposes.

13.3 Shelf life

Personal data essential to order and billing are retained for the duration of the commercial relationship, and then archived temporarily for a period of 10 years in order to respect legal and commercial accounting obligations.

13.4 User rights

In accordance with the European Data Protection Regulation (RGDP) and the "Informatique et Libertés" law, the customer has the rights of access, rectification, erasure, portability of his personal data, as well as a right of limitation or opposition to treatment.

To exercise these rights, the customer may send his request in writing accompanied by a proof of identity:

• By e-mail to: rgpd@woerther.fr

• The Customer also has the right to lodge a complaint with the competent supervisory authority (in France, the National Commission for Informatics and Freedoms - CNIL, on the website: www.cnil.fr).

Article 14 - Mediation of consumption

In accordance with the provisions of Articles L. 612-1 et seq. Of the Consumer Code, in the event of a consumer dispute that could not be resolved in a friendly way through a pre-complaint from the Woerther Customer Service, the Customer Customer may use the Ombudsman for free Accredited consumption according to:

• Mediation organization: SAS mediation solution

• Mailing address: 222 Chemin de la Bergerie, 01800 Saint-Jean-de-Niost, France

• Telephone: 04 82 53 93 06

• Online File Deposit Form: https://sasmediationsolution-conso.fr/processus-mediation/saisir-le-mediateur

In accordance with Article 14 of Regulation (EU) No 524/2018, the European Commission has put in place an online dispute resolution platform (RLL), facilitating the independent rules by the extrajudicial disputes between consumers and professionals of the European Union, accessible to the following address: https://ec.europa.eu/consumers/odr/.

Article 15 - Applicable law and award of jurisdiction

15.1 APPLICABLE LAW

These CGV / CGU and the resulting sales are governed and submitted exclusively to the application of the French law.

15.2 Attribution of territorial jurisdiction (jurisdiction)

• For consumer customers (B2C): In case of unresolved dispute by mediation, the rules of competence of common law apply. The consumer customer can seize, at his choice:

  • The court of the place of his home at the time of the conclusion of the contract or the occurrence of the harmful fact.

  • The court of the head office of the seller.

  • The court of the actual delivery of the product.

• For professional customers (B2B): In the event of a dispute relating to the interpretation, execution, rupture or validity of the present CGV / CGU, and in the absence of an amicable agreement, The Commercial Court of Nice will be exclusively competentEven in the case of a warranty call, plurality of defendants or emergency reference procedure.

APPENDIX - TYPE RETRAL FORM

(Please complete and return this form only if you wish to retract from the contract with Woerther - Marine White Sarl)

For the attention of:
Woerther / Sarl White Marine

I / US () you notify / notifications () by this MA / OUR () Retraction of the contract on the sale of the property () Below:

• Name and product description: ..........................................................................
  
  

• Ordered the () / Received the (): ..........................................................................
  

• Order number: ..........................................................................
  

• Name of Customer (s) Customer (s): ..........................................................................
  

• Address of the Customer (s) Customer (s): ..........................................................................
  

• Signature of the client (s) (only in case of notification of this paper form):
  

• Date: ..........................................................................
  
  

(*) Scratch unnecessary mention.